Connected

Tyler Grace Auctions

Employee checkout

Private pickup records for auction staff.

Staff access

Sign in to your shift

Username Password Show password

Every completed pickup is attributed to the signed-in employee.

Tyler GraceStaff workspace

Today

⌂ Overview ◷ Pickup queue 0 ⌂ In-home queue 0 ↑ Import invoices ⌕ Find customer ✎ Notes 0 ◴ Approved late pickup ! Staff messages 0

▤Auction work

▤ Active auctions ⇢ Shipping ▦ Shipping workspace PILOT ✓ Completed ▣ Archived auctions

◎Customers & forms0

◎ Customer database ▧ Contracts & forms 0 ☏ Phone assistant

✉Inbox & leads0

✉ Email operations 0 $ GoDaddy / Zelle 0 ◇ Consignment CRM 0

⚙Administration

♙ Employees ⚙ Email agent ◴ Pickup reminders ▦ Auction publisher ◆ Amanda & Zoey

Staff workspaceOverview

↑ Import

Overview Pickup Find customer Email CRM

⌂Overview ◷Pickup0 ⌂In-home0 ⌕Find

0 invoices selected

Final handoff

Customer acknowledgment

Signing for

Full name of person receiving items

I acknowledge that I have received all items represented by the selected invoices, in their present condition. I understand that all items are sold as-is, where-is, without warranty, and that all sales are final.

If the employee work-order checklist was missed, completing this signed handoff will safely mark only these selected invoices collected and complete them.

Recipient signature

Add or review customer notes (optional)

Customer record

Notes

Saved separately

Attach this note to auction Add a note for this customer

This saves immediately, even if pickup is not completed.

High-dollar verification

Capture driver license

This is a protected customer ID record. The image is stored privately, photo metadata is removed, and the employee, invoice, and capture time are recorded.

Take or choose a clear license photo I confirmed this license belongs to the customer receiving this high-dollar invoice.

Use JPG, PNG, or WebP. The protected image will be available from this customer’s permanent database record.

Employee adjustment

Manually complete pickup

No customer signature will be collected. These invoices will leave Open pickup and move to Completed. Your employee name, the exact time, and your reason will be kept permanently.

Reason for manual completion I checked these invoice numbers and understand they will be removed from Open pickup without a signature.

Administrator correction

Return invoice to queue

The original completion will remain in permanent customer history. This correction reopens the invoice and records your administrator name, time, and reason.

Reason for returning this invoice I checked the invoice number and want to return it to the pickup queue.

Customer communication

Send customer email

Each customer receives a separate message. No customer will see another customer’s address. Use {customer_name} and {invoice_numbers} to personalize each email automatically.

Subject Message I reviewed the recipients and message and want to send these emails now through the connected Tyler Grace Auctions Gmail account.

Approved late pickup

Approve selected invoices

One approval will cover every invoice shown above. It will be added to ALPU and the customer’s permanent history with your employee name and the exact approval time.

Approved pickup date Approval details

Shipping handoff

Move printed invoices to Completed

I confirm that the combined shipping packet opened successfully, these invoices have been printed, and the orders are ready to be treated as shipped.

This action removes the invoices from the open auction and Shipping queue. The employee and exact time are saved in Completed.

Administrator

Manage employee login

Display name Role Account is active and may sign in New password (leave blank to keep the current password) Confirm new password Show passwords

Administrator

Update payment

Payment status Remaining balance Payment note or reference (optional)

Paid invoices are released immediately. Partial and Unpaid remain on Payment Holds. Blocked / uncollectible removes the notice but preserves the balance and keeps pickup blocked.

Payment change history

Administrator correction

Undo paid status?

This restores the exact balance and status from immediately before the selected change. It does not issue a refund or cancel a card transaction.

Why is this being undone?

I reviewed the customer, invoice, auction, time, and amount above.

Customer notes

Mark issue resolved

Resolution details (optional)

The issue will leave Active notes, but the original note, resolution, employee, and time remain in Resolved history.

Administrator

Archive this auction?

Nothing will be deleted; only the auction card will move off the Open Auctions page. Every unpicked invoice remains available in QR check-in, customer search, queues, shipping, payment holds, reminders, email matching, and customer history.

I want to move this auction card out of Open Auctions while keeping all invoice work available.

Required staff message

Staff update

ACTION REQUIRED

This message must be acknowledged before continuing. It will remain in Staff Messages for later reference.

Consignment CRM

Lead record

Loading lead record…

Consignment CRM

Book walkthrough

Date and time Confirm estate address

Consignment CRM

Add a new lead

A phone number or an email address is required — either one is enough to start.

How did this lead arrive? Name

PhoneEmail

Estate location Items and opportunity details

Consignment CRM

Why are we passing?

One tap archives the lead and preserves the reason in its permanent timeline.

Email photo

Customer photo

Use the arrows, keyboard, or swipe the photo. Download original